HP has recalled 50,000 lithium-ion batteries for HP Notebook computers and mobile workstations.
The issues came to HP's attention after eight customers reported battery packs overheating, melting, or charring, according to the recall. HP has offered to provide replacements and replacement services free of charge to impacted customers.
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Batteries affected by this recall should immediately be put into "Battery Safety Mode".More news: First Alert Weather: Freeze Warning Again Tonight
This includes affected devices shipped between December 2015 and December 2017. As these batteries are sealed inside the laptop, a qualified technician will be called upon to carry out the replacement. Numerous batteries, however, are internal to the notebooks and mobile workstations, meaning a technician's services will be necessary to replace them.
Three reports of property damage, totaling $4,500, have been received by HP involving the affected machines. "We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries". HP released the table below showing which models are prone to the fault. HP says it "strongly recommends" using this mode if you're affected.
"During the reboot process, an option will be presented to enable Battery Safety Mode", the statement continues. HP is also providing a BIOS update that places the battery in "Battery Safety Mode" so that the notebook or workstation can be safely used without the battery by connecting to an HP power adapter.
The company has also provided a list of Frequently Asked Questions to assist consumers with the battery recall.