Wells Fargo error charges customers twice for auto bill payments

Sedgwick County Sheriff's Office in Wichita Kan. shows Patrick Stein one of three members of a Kansas militia group who were charged with plotting to bomb an apartment building filled with S

Wells Fargo error charges customers twice for auto bill payments

Reports say a glitch caused some online bill payments to be processed twice.

Many Wells Fargo customers got a terrifying shock after finding their checking accounts drained due to a series of errors by the embattled bank. In some cases, accounts were left short several hundred dollars.

In a statement to the media, Wells Fargo acknowledged the mistake and, in a later Facebook posting, said it has now been corrected.

More news: YouTube and Facebook Removing 'Tide Pod Challenge' Videos

"The issue was corrected overnight, and customers should now see their correct balances", Ahenkora said.

Wells Fargo customers who discovered the errors flooded customer service phone lines, some waiting over an hour to speak to someone. A spokes person said, "Any fees or charges that may have been incurred as a result of this error will be taken care of. You take over $1500 of my hard earned money I'm supposed to be ok with a simple "sorry"?!"

Hilary O'Byrne, a communications manager at Wells Fargo, confirmed in a statement to the Statesman that some people experienced an incorrect transaction. That is triggering overdraft protection fees.

Latest News