A transgender woman in Arizona said this week that a CVS Health pharmacist refused to fill a prescription for hormone therapy, prompting the drugstore company to apologize, say the conduct violated its policy and note that the pharmacist was no longer employed there.
She says she left a complaint with a CVS corporate office several times.
A transgender woman has spoken out after being denied access to her prescribed hormones by a pharmacist in Arizona. "I was finally going to start seeing my body reflect my gender identity and the woman I've always known myself to be".
On Thursday, Hilde Hall wrote a blog post on the American Civil Liberties Union website about her experience at the Fountain Hills pharmacy.
The pharmacist wouldn't give the prescriptions back to her, Hall wrote, so she had to ask her doctor to call them in to another pharmacy.
"He just kept asking, loudly and in front of other CVS staff and customers, why I was given the prescriptions", she said.
"I left the store feeling mortified", Hall wrote.
Hall had received three prescriptions April 24 from her doctor, who specializes in hormone therapy, she said. I felt like the pharmacist was trying to out me as transgender in front of strangers. "I just froze and worked on holding back the tears", she wrote.
Last month, Arizona's Family told the story of a Peoria woman whose pharmacist refused to fill a prescription to end her pregnancy after a doctor told her the fetus was no longer viable.
Hall said even her doctor's office was unable to persuade the pharmacist to fill the prescription.
Complaint: CVS Pharmacist Refused to Fill Prescription for Transgender Woman
Hall has filed a complaint with the Arizona State Board of Pharmacy.
CVS apologized to Hall for the delay, saying in its statement that no one had previously contacted her due to "an unintentional oversight".
In an email statement Friday to The Arizona Republic, CVS Health apologized for the incident.
Hall said she called her doctor when she got home explaining the situation.
"CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring", said the statement. CVS said in part that the pharmacist's actions did not reflect the company's values or commitment to inclusion.
I transferred all of my prescriptions there so that I never again have to see the pharmacist who discriminated against me.
People walk by a CVS pharmacy on 3rd Avenue in Manhattan.
In addition to an apology from CVS, Hall also sought an assurance that they do not condone discrimination against transgender customers - or anyone else for that matter.
We are very proud to have earned a flawless score on the Human Rights Campaign's (HRC) Corporate Equality Index for the past four consecutive years for our policies and practices related to LGBTQ equality.
Hall has also filed a complaint with the Arizona State Board of Pharmacy, according to The Republic. Hall said a local Walgreens eventually filled the prescription.More news: Over 50 products cheaper as GST Council slashes rates