House of Fraser was bought out of administration for £90m by the billionaire retailer, who has vowed to keep 80pc of the 59 stores open and transform it into the "Harrods of the High Street".
Despite this, the website has now gone down, leaving customers wondering if they can still spend any gift cards they've got.
Sports Direct paid £90mln in cash to acquire "all of the United Kingdom stores of House of Fraser, the House of Fraser brand and all of the stock in the business" from accountancy firm E&Y acting as administrators.
XPO Logistics did not immediately comment. Not 1 email concerning delivery or info and now order cancelled and you say email in a few days!
In this latest development, the company has informed customers that it has cancelled online orders due to significant delays.
Those who have emailed have reportedly received automated replies saying their queries will be dealt with within five working days. "If not can I have my money back so I can shop somewhere else".
One Twitter user said: "Order number 47170730 - money taken and goods not delivered!?"More news: Kids found in Colorado oil well may have been strangled, filings suggest
Others remained unsure whether or not they would be receiving their orders.
HoF has told suppliers they will not be paid for orders dispatched before 10 August.
House of Fraser took its website offline on Wednesday following a flurry of complaints over delayed orders.
United Kingdom department store retailer House of Fraser is cancelling all online orders and refunding customers following a reported dispute with its warehouse operator.
XPO operates two warehouses, in Northamptonshire and Buckinghamshire, that handle all of House of Fraser's deliveries to customers as well as to stores.
To add to the confusion, House of Fraser's website is now down - a holding message says the company is "currently working hard to make some improvements" and the site "will be back up and running as soon as possible".